Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104902 Scottish Water Policy/administration Not upheld, no recommendations July 2012
201104967 Scottish Prison Service Visits Some upheld, recommendations July 2012
201105057 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Upheld, recommendations July 2012
201105087 Renfrewshire Council Policy/administration Not upheld, no recommendations July 2012
201105297 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Not upheld, no recommendations July 2012
201200021 A Medical Practice in the Tayside NHS Board area Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2012
201200045 Greater Glasgow and Clyde NHS Board - Acute Services Division Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2012
201201008 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations June 2012
201003190 Fife Council Children in care; taken into care; child abuse; custody of children Not upheld, no recommendations June 2012
201004820 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations June 2012