Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103675 Historic Scotland Policy/administration Not upheld, no recommendations July 2012
201103702 A Medical Practice in the Lothian NHS Board area Complaints handling Upheld, recommendations July 2012
201103863 Scottish Water Sewer flooding - external Not upheld, action taken by body to remedy, no recommendations July 2012
201103939 Scottish Ambulance Service Policy/administration Upheld, recommendations July 2012
201104061 Scottish Prison Service Access to Medical Care/Treatment Upheld, recommendations July 2012
201104125 Scottish Prison Service Personal Property Not upheld, action taken by body to remedy, no recommendations July 2012
201104148 Business Stream Ltd Meter reading Not upheld, recommendations July 2012
201104153 University of the Highlands and Islands Teaching and supervision Not upheld, action taken by body to remedy, no recommendations July 2012
201104296 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2012
201104363 Scottish Prison Service Policy/Administration Some upheld, recommendations July 2012