Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103175 | University of Glasgow | Teaching and supervision | Not upheld, no recommendations | July 2012 |
| 201103247 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
| 201103260 | Business Stream Ltd | Leakage | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201103358 | Argyll and Bute Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 |
| 201103377 | Lanarkshire NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 |
| 201103418 | Highland NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
| 201103529 | Aberdeen City Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 |
| 201103563 | Queen Margaret University | Academic appeal/exam results/degree classification | Not upheld, recommendations | July 2012 |
| 201103565 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2012 |
| 201103578 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Upheld, recommendations | July 2012 |