Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102760 University of Glasgow Academic appeal/exam results/degree classification Not upheld, no recommendations July 2012
201102828 A Medical Practice in the Fife NHS Board area Clinical treatment / Diagnosis Upheld, recommendations July 2012
201102903 West Lothian Council Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations July 2012
201102919 Dumfries and Galloway Housing Partnership Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, action taken by body to remedy, recommendations July 2012
201102950 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Upheld, recommendations July 2012
201102971 South Ayrshire Council Policy/administration Upheld, recommendations July 2012
201103053 Fife Council Complaints handling Some upheld, recommendations July 2012
201103140 Scottish Ambulance Service Communication, staff attitude, dignity, confidentiality Some upheld, recommendations July 2012
201103141 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201103150 Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012