Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102748 | Orkney NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | June 2012 |
| 201102766 | East Lothian Council | Complaints handling (incl Social Work complaints procedures) | Not upheld, no recommendations | June 2012 |
| 201102823 | University of the West of Scotland | Complaints handling | Not upheld, action taken by body to remedy, no recommendations | June 2012 |
| 201102889 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, no recommendations | June 2012 |
| 201102892 | Scottish Prison Service | Staff Treatment | Not upheld, recommendations | June 2012 |
| 201102970 | South Lanarkshire Council | Policy/administration | Not upheld, no recommendations | June 2012 |
| 201102978 | Lanarkshire NHS Board | clinical treatment; diagnosis | Upheld, action taken by body to remedy, no recommendations | June 2012 |
| 201103068 | Perth and Kinross Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | June 2012 |
| 201103112 | Business Stream Ltd | Incorrect billing | Not upheld, no recommendations | June 2012 |
| 201103184 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, recommendations | June 2012 |