Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103838 Scottish Prison Service Accommodation (including cell amenities and location) Not upheld, no recommendations June 2012
201103894 Dundee City Council Repairs and maintenance of housing stock Not upheld, no recommendations June 2012
201103896 A Medical Practice in the Fife NHS Board area
 Communication, staff attitude, dignity, confidentiality Some upheld, recommendations June 2012
201104084 Falkirk Council Policy/administration Not upheld, no recommendations June 2012
201104093 The Moray Council Maintenance and repair of roads Not upheld, no recommendations June 2012
201104151 Ayrshire and Arran NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations June 2012
201104220 Scottish Prison Service Complaints Handling Not upheld, no recommendations June 2012
201104667 Fife Council Repairs and maintenance of housing stock Some upheld, recommendations June 2012
200903307 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations May 2012
201000351 Fife Council Continuing care Not upheld, action taken by body to remedy, no recommendations May 2012