Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004909 | Scottish Borders Council | planning, permission, enforcement | Some upheld, recommendations | May 2012 |
| 201005084 | The Highland Council | school transport | Not upheld, no recommendations | May 2012 |
| 201100246 | Fife Council | Complaints handling | Some upheld, recommendations | May 2012 |
| 201100281 | Glasgow City Council | Council Tax (incl Community Charge) | Not upheld, no recommendations | May 2012 |
| 201100609 | Aberdeenshire Council | sheltered housing issues/residential homes | Upheld, recommendations | May 2012 |
| 201100704 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201100715 | Aberdeen City Council | planning committee | Not upheld, no recommendations | May 2012 |
| 201100730 | South Lanarkshire Council | applications, allocations, transfers and exchanges | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201100818 | Lanarkshire NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |
| 201100821 | Stirling Council | construction by developers/adoption of roads | Not upheld, no recommendations | May 2012 |