Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201001453 | Tayside NHS Board | complaints handling | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201002566 | Comhairle nan Eilean Siar | policy/administration | Some upheld, recommendations | May 2012 |
| 201002813 | Grampian NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201002883 | Aberdeenshire Council | social work | Not upheld, no recommendations | May 2012 |
| 201003119 | Clackmannanshire Council | council information to Scottish Parliament | Not upheld, no recommendations | May 2012 |
| 201003180 | Glasgow City Council | housing benefit and council tax benefit | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201003730 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201003881 | South Lanarkshire Council | secondary school | Some upheld, no recommendations | May 2012 |
| 201003961 | Scottish Borders Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | May 2012 |
| 201004546 | Glasgow City Council | care in the community; complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2012 |