Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100448 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101039 Borders NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101056 Care Inspectorate complaints handling Not upheld, no recommendations April 2012
201101238 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101242 Forth Valley NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201101396 Scottish Ambulance Service clinical treatment; diagnosis Upheld, recommendations April 2012
201101412 Lothian NHS Board policy/administration Some upheld, action taken by body to remedy, no recommendations April 2012
201101414 Lothian NHS Board - University Hospitals Division Complaints handling Some upheld, recommendations April 2012
201101581 Scottish Prison Service complaints handling Upheld, recommendations April 2012
201101682 Scottish Natural Heritage policy/administration Some upheld, no recommendations April 2012