Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102988 Scottish Prison Service communication by telephone Not upheld, no recommendations May 2012
201103017 Aberdeen City Council building warrants: certificates of completion/habitation Not upheld, no recommendations May 2012
201103131 South Lanarkshire Council Neighbour disputes and antisocial behaviour Not upheld, no recommendations May 2012
201103133 The City of Edinburgh Council parks, outdoor centres and facilities Some upheld, recommendations May 2012
201103157 A Medical Practice in the Tayside NHS Board area communication, staff attitude, dignity, confidentiality No decision reached May 2012
201103230 South Lanarkshire Council road authority as developer, road alterations Not upheld, no recommendations May 2012
201103341 Scottish Prison Service visits Not upheld, no recommendations May 2012
201103381 Scottish Prison Service earnings Not upheld, no recommendations May 2012
201103489 Scottish Ambulance Service incident reporting; complaints handling Some upheld, action taken by body to remedy, recommendations May 2012
201103542 A Medical Practice in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations May 2012