Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102763 Dalmuir Park Housing Association Ltd claim Not upheld, recommendations April 2012
201102800 Ayrshire and Arran NHS Board clinical treatment; diagnosis Some upheld, recommendations April 2012
201102839 Business Stream Ltd incorrect billing Not upheld, no recommendations April 2012
201102853 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations April 2012
201102884 A Dental Practice in the Lothian NHS Board area Complaints handling Not upheld, action taken by body to remedy, recommendations April 2012
201102893 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, recommendations April 2012
201103024 Forth Valley NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations April 2012
201103108 Scottish Prison Service staff treatment Not upheld, action taken by body to remedy, no recommendations April 2012
201103304 Business Stream Ltd debt recovery; payment fees Not upheld, no recommendations April 2012
201103312 Scottish Prison Service complaints handling Not upheld, no recommendations April 2012