Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104097 NHS 24 Admission, discharge and transfer procedures Not upheld, no recommendations April 2012
201003039 Scottish Borders Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, recommendations March 2012
201004354 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201004523 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations March 2012
201004700 A Medical Practice, Lothian NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations March 2012
201004935 Tayside NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201004982 Ayrshire and Arran NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201005151 The Highland Council child minding and day nursery Upheld, recommendations March 2012
201100055 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, no recommendations March 2012
201100319 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations March 2012