Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101686 A Medical Practice in the Grampian NHS Board area clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101838 Business Stream Ltd meter size Not upheld, no recommendations April 2012
201101839 Highland NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201101886 Scottish Government policy/administration Some upheld, recommendations April 2012
201101933 Paragon Housing Association Ltd policy/administration Not upheld, no recommendations April 2012
201101964 Fife NHS Board clinical treatment; diagnosis Some upheld, recommendations April 2012
201102068 Scottish Prison Service accuracy of Prisoner Record Not upheld, no recommendations April 2012
201102164 Lothian NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations April 2012
201102374 Western Isles NHS Board clinical treatment; diagnosis Not upheld, no recommendations April 2012
201102718 Scottish Ambulance Service policy/administration Not upheld, no recommendations April 2012