New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201906085 | Fife Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | May 2021 |
| 201906201 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201906670 | Inverclyde Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | May 2021 |
| 201906781 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2021 |
| 201906799 | Osprey Housing | Rent and/or service charges | Some upheld, recommendations | May 2021 |
| 201906833 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201907049 | East Renfrewshire Health and Social Care Partnership | Care in the community | Not upheld, no recommendations | May 2021 |
| 201907212 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201907414 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201907743 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |