New Customer Service Standards
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Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201909475 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Not upheld, no recommendations | May 2021 |
| 201909583 | The Highland Council | Child protection | Upheld, recommendations | May 2021 |
| 201909590 | East Dunbartonshire Council | Secondary School | Not upheld, no recommendations | May 2021 |
| 201909650 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201909993 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201910836 | Fife Health and Social Care Partnership | Other | Some upheld, recommendations | May 2021 |
| 201910848 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201910975 | Scottish Prison Service | Escorted day absence | Upheld, recommendations | May 2021 |
| 201911093 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Not upheld, no recommendations | May 2021 |
| 201911145 | Grampian NHS Board | Admission / discharge / transfer procedures | Some upheld, recommendations | May 2021 |