New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805660 | Castle Rock Edinvar Housing Association | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2021 |
| 201806793 | A Medical Practice in the Fife NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201808494 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |
| 201808526 | South Lanarkshire Council | Child services and family support | Some upheld, recommendations | March 2021 |
| 201809267 | Live Borders | Complaints handling | Not upheld, no recommendations | March 2021 |
| 201809582 | Hillcrest Housing Association | Repairs and maintenance | Not upheld, no recommendations | March 2021 |
| 201810152 | Tayside NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | March 2021 |
| 201810822 | A Medical Practice in the Fife NHS Board area | Lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | March 2021 |
| 201900199 | Tayside NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2021 |
| 201900740 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |