New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202102710 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |
| 202102766 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202103225 | Glasgow City Health and Social Care Partnership | Carer's assessments | Upheld, recommendations | November 2023 |
| 202103246 | Western Isles NHS Board | Policy / administration | Upheld, recommendations | November 2023 |
| 202103732 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202106450 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2023 |
| 202107141 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2023 |
| 202203433 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202203587 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2023 |
| 202205437 | A Medical Practice in the Highland NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |