Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200809 University of Strathclyde academic appeal/exam results/degree classification Not upheld, recommendations July 2013
201200873 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, no recommendations July 2013
201200889 Orkney NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2013
201200935 Lanarkshire NHS Board admission, discharge and transfer procedures Some upheld, recommendations July 2013
201201225 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2013
201201251 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations July 2013
201201276 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations July 2013
201201423 Maryhill Housing Association Ltd repairs and maintenance Some upheld, recommendations July 2013
201201435 A Council primary school Some upheld, recommendations July 2013
201201524 Scottish Borders Housing Association Ltd complaints handling Upheld, recommendations July 2013