Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203034 | Borders NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | July 2013 |
| 201203106 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |
| 201203158 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |
| 201203305 | Business Stream | supply pipe issue | Upheld, recommendations | July 2013 |
| 201203350 | Business Stream | meter reading | Some upheld, recommendations | July 2013 |
| 201203403 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | July 2013 |
| 201203475 | Dundee City Council | sheltered housing and community care | Not upheld, recommendations | July 2013 |
| 201203551 | Scottish Prison Service | earnings | Upheld, recommendations | July 2013 |
| 201203674 | A Council | primary school | Upheld, recommendations | July 2013 |
| 201203677 | Fife Council | parking | Not upheld, no recommendations | July 2013 |