Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203731 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | July 2013 |
| 201203928 | River Clyde Homes | improvements and renovation | Not upheld, no recommendations | July 2013 |
| 201204249 | Scottish Prison Service | non-legal correspondence | Not upheld, no recommendations | July 2013 |
| 201204517 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | July 2013 |
| 201204738 | Castle Rock Edinvar Housing Association | applications, allocations, transfers and exchanges | Some upheld, no recommendations | July 2013 |
| 201204755 | Business Stream | policy/administration | Not upheld, no recommendations | July 2013 |
| 201204767 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | July 2013 |
| 201204783 | A Housing Association | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2013 |
| 201204872 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | July 2013 |
| 201204913 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2013 |