Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204914 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |
| 201204986 | Scottish Prison Service | other | Not upheld, no recommendations | July 2013 |
| 201205160 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | July 2013 |
| 201205163 | A Council | primary school | Upheld, recommendations | July 2013 |
| 201205279 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | July 2013 |
| 201205353 | Aberdeen City Council | complaints handling | Resolved, action taken by body to remedy | July 2013 |
| 201300209 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | July 2013 |
| 201000513 | Falkirk Council | policy/administration | Some upheld, recommendations | June 2013 |
| 201003985 | A Council | child services and family support | Upheld, recommendations | June 2013 |
| 201100100 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2013 |