Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101546 Care Inspectorate complaints handling Not upheld, no recommendations June 2013
201101683 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2013
201102379 City of Glasgow College complaints handling Some upheld, recommendations June 2013
201102927 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201102968 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations June 2013
201105269 Business Stream charging method / calculation Some upheld, recommendations June 2013
201105521 Falkirk Council repairs and maintenance Upheld, recommendations June 2013
201200030 North Lanarkshire Council control of pollution Some upheld, recommendations June 2013
201200172 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2013
201200180 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013