Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102346 Business Stream Ltd Incorrect billing Some upheld, recommendations July 2012
201102366 Falkirk Council Repairs and maintenance of housing stock (incl dampness and infestations) No decision reached July 2012
201102400 Highland NHS Board Hygiene, cleanliness and infection control Some upheld, action taken by body to remedy, no recommendations July 2012
201102413 Scottish Water Supply pipe issue Not upheld, no recommendations July 2012
201102485 Highland NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102567 Scottish Qualifications Authority Policy/administration Some upheld, recommendations July 2012
201102623 Glasgow City Council disabled access Some upheld, action taken by body to remedy, no recommendations July 2012
201102664 Kingdom Housing Association Ltd Complaints handling Not upheld, no recommendations July 2012
201102717 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations July 2012
201102732 Forth Valley NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012