Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101384 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2012 |
| 201101574 | Fife NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201101580 | Fife Council | Neighbour disputes and antisocial behaviour | Some upheld, recommendations | May 2012 |
| 201101617 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, action taken by body to remedy, recommendations | May 2012 |
| 201101662 | East Dunbartonshire Council | planning, privacy | Not upheld, no recommendations | May 2012 |
| 201101677 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | May 2012 |
| 201101678 | Greater Glasgow and Clyde NHS Board | policy/administration | Upheld, action taken by body to remedy, no recommendations | May 2012 |
| 201101679 | Midlothian Council | adaptions | Not upheld, no recommendations | May 2012 |
| 201101698 | Perth and Kinross Council | Sheltered housing issues | Not upheld, no recommendations | May 2012 |
| 201101704 | Glasgow City Council | Policy/administration | Not upheld, recommendations | May 2012 |