Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100827 South Ayrshire Council adoption of land Some upheld, action taken by body to remedy, no recommendations May 2012
201100887 Scottish Enterprise complaints handling Some upheld, recommendations May 2012
201100939 Dundee City Council repairs and maintenance Some upheld, action taken by body to remedy, no recommendations May 2012
201100943 Scottish Government policy/administration Not upheld, no recommendations May 2012
201101004 Scottish Prison Service legal correspondence Not upheld, no recommendations May 2012
201101008 Angus Council housing statutory repair notices Some upheld, action taken by body to remedy, recommendations May 2012
201101114 Fife Council Parking Some upheld, recommendations May 2012
201101243 South Ayrshire Council burial grounds/crematoria Not upheld, no recommendations May 2012
201101349 North Lanarkshire Council Tenancy rights and conditions Some upheld, recommendations May 2012
201101378 Lanarkshire Valuation Joint Board Policy/administration Upheld, action taken by body to remedy, no recommendations May 2012