Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101741 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Some upheld, recommendations | May 2012 |
| 201101967 | Fife Council | Children in care/taken into care/child abuse/custody of children | Upheld, action taken by body to remedy, recommendations | May 2012 |
| 201102014 | Business Stream Ltd | installation | Some upheld, recommendations | May 2012 |
| 201102077 | A Medical Practice in the Lothian NHS Board area | communication, referral, practice lists | Not upheld, no recommendations | May 2012 |
| 201102109 | The Highland Council | right to buy | Not upheld, no recommendations | May 2012 |
| 201102146 | A Medical Practice in the Orkney NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201102182 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201102249 | Business Stream Ltd | charging method; calculation | Not upheld, recommendations | May 2012 |
| 201102328 | A Medical Practice in the Tayside NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | May 2012 |
| 201102363 | The City of Edinburgh Council | repairs and maintenance of housing stock | Not upheld, no recommendations | May 2012 |