New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201905731 Borders NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201907169 Edinburgh Health and Social Care Partnership Clinical treatment / Diagnosis Not upheld, no recommendations March 2021
201907500 A Medical Practice in the Forth Valley NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201908128 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201908410 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2021
201908492 Shetland Islands Council Assessments / self-directed support Not upheld, no recommendations March 2021
201908832 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201911174 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations March 2021
202001157 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations March 2021
202003555 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021