New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900799 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |
| 201901468 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201901927 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |
| 201902015 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, no recommendations | March 2021 |
| 201902236 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |
| 201902491 | Tayside NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2021 |
| 201902564 | Moray Health and Social Care Partnership | Policy / administration | Not upheld, no recommendations | March 2021 |
| 201904901 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2021 |
| 201905455 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2021 |
| 201905498 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2021 |