New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202111684 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202200046 | Dumfries and Galloway NHS Board | Record keeping | Some upheld, no recommendations | March 2024 |
| 202201239 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2024 |
| 202202301 | East Dunbartonshire Council | Primary School | Some upheld, recommendations | March 2024 |
| 202203262 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | March 2024 |
| 202204217 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202206891 | A Medical Practice in the Tayside NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202207985 | A Medical Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202301037 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202301324 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | Appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | March 2024 |