New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206618 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202208181 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | February 2024 |
| 202208523 | Lothian NHS Board - Acute Division | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |
| 202209844 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2024 |
| 202209893 | University of Dundee | Special needs - assessment and provision | Upheld, recommendations | February 2024 |
| 202300640 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2024 |
| 202302960 | Fife NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | February 2024 |
| 202103709 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202105741 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202200187 | Angus Council | Repairs and maintenance | Upheld, recommendations | January 2024 |