New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202100411 | Aberdeen City Council | Building warrants: certificates of completion / habitation | Upheld, no recommendations | February 2024 |
| 202101351 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202103125 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202107585 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202110548 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202110696 | Scottish Ambulance Service | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |
| 202112163 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202201151 | Argyll and Bute Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | February 2024 |
| 202204688 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202206606 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |