Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201205198 West Lothian Council handling of application (complaints by applicants) Not upheld, no recommendations May 2013
201101537 The City of Edinburgh Council policy/administration Some upheld, recommendations April 2013
201102497 Glasgow Caledonian University policy/administration Upheld, recommendations April 2013
201103288 Forestry Commission Scotland policy/administration Some upheld, recommendations April 2013
201103307 Care Inspectorate complaints handling Not upheld, recommendations April 2013
201103610 South Ayrshire Council policy/administration Some upheld, recommendations April 2013
201103626 University of Abertay Dundee policy/administration Upheld, recommendations April 2013
201104012 A Dental Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations April 2013
201104070 Scottish Water sewer flooding - external Some upheld, action taken by body to remedy, recommendations April 2013
201104276 South Lanarkshire Council policy/administration Some upheld, action taken by body to remedy, recommendations April 2013