Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203770 Scottish Prison Service transfer to another prison Not upheld, no recommendations May 2013
201204045 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013
201204046 Scottish Prison Service personal property Not upheld, no recommendations May 2013
201204088 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations May 2013
201204147 Oak Tree Housing Association Ltd estate management, open space & environment work Not upheld, no recommendations May 2013
201204151 A Medical Practice in the Lothian NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations May 2013
201204364 Kingdom Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations May 2013
201204423 Business Stream incorrect billing No decision reached May 2013
201204430 Crown Office and Procurator Fiscal Service failure to provide information Upheld, no recommendations May 2013
201204493 Scottish Prison Service personal property Not upheld, no recommendations May 2013