New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702572 | North Ayrshire Health and Social Care Partnership | policy / administration | Not upheld, no recommendations | February 2021 |
| 201802643 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201802758 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201804060 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201804515 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201806620 | East Lothian Council | child services and family support | Some upheld, recommendations | February 2021 |
| 201808095 | University of Glasgow | teaching and supervision | Some upheld, no recommendations | February 2021 |
| 201808119 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201808479 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | February 2021 |
| 201809286 | Midlothian Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2021 |