New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201905144 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201905266 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201905502 | Dumfries and Galloway Council | communication / staff attitude | Not upheld, no recommendations | February 2021 |
| 201905584 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 201905821 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201906914 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2021 |
| 201907203 | Scottish Water | sewer flooding - internal | Not upheld, no recommendations | February 2021 |
| 201907696 | Angus Council | child services and family support | Not upheld, no recommendations | February 2021 |
| 201908028 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |
| 201908284 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2021 |