New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202000338 | The Moray Council | child services and family support | Upheld, recommendations | February 2021 |
| 202000786 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2021 |
| 202001129 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2021 |
| 202001856 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2021 |
| 201805314 | Aberdeenshire Council | aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 | Upheld, recommendations | January 2021 |
| 201809801 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2021 |
| 201809826 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 201810255 | The Highland Council | policy / administration | Not upheld, no recommendations | January 2021 |
| 201810906 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2021 |
| 201900614 | University of Glasgow | special needs - assessment and provision | Upheld, recommendations | January 2021 |