New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201901409 | Midlothian Council | claims for damage / injury / loss | Some upheld, recommendations | January 2021 |
| 201901683 | Angus Council | child services and family support | Upheld, recommendations | January 2021 |
| 201902016 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902201 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201902383 | East Lothian Council | policy / administration | Upheld, recommendations | January 2021 |
| 201902575 | Highland NHS Board | continuing care | Some upheld, recommendations | January 2021 |
| 201902736 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2021 |
| 201902748 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903199 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |
| 201903410 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | January 2021 |