Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Vacancies closed
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are currently recruiting for an Improvement, Standards and Engagement Team Assistant and a Corporate Services Team Assistant.
Further details and how to apply can be found here.
Vacancies closed
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are currently recruiting for two Complaints Reviewers. Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
We laid 24 decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 350KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Please note that this tender invitation is now closed.
The Ombudsman is inviting tenders for the provision of Independent Customer Service Complaints Reviewer Services.
The deadline for submissions is 17:00 on Friday 13 August 2021. Any response received after this time will not be considered further.
Please follow this link for full information and details on how to submit your tender.
We laid 31 decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 226KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Today we are publishing our annual statistics for 2019-20. These detail the enquiries and complaints we have received and determined in the past year.
Highlights include:
The full statistics are available to read here.
Today we are publishing our annual statistics for 2020-21. These detail the enquiries and complaints we have received and determined in the past year.
Highlights include:
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We laid 79 before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 355KB) or read it online (link is external). Media enquiries can be made by email or via our online form.