Dates: 09, 15, 17 June 2021, Webex
Our next complaints investigation skills open course is available to book!
This course is aimed at staff who investigate complaints at Stage 2 of the Model Complaints Handling procedure and will comprise of three trainer-led modules, each 2.5 hours long. These cover:
The Scottish Public Services Ombudsman is an organisation directly accountable to the Scottish Parliament. We provide services to the public and public organisations.
We did not lay any decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 348KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Independent advocacy is about speaking up for an individual or group. It is a way to help people have a strong voice and have as much control as possible over their own lives. Independent advocacy is an equal partnership. It helps build capacity and agency, on a one-to-one or collective basis.
Advocacy helps people to
Today marks the launch of the Independent National Whistleblowing Officer (INWO) service for the NHS in Scotland. The date coincides with the implementation of the new National Whistleblowing Standards (the Standards) which also go live today.
We laid 33 decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 379KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
SPSO is committed to contributing to public sector improvement and this includes supporting the work of other organisations whose statutory functions mean they have a key role in promoting improvement, undertaking scrutiny and reducing risk to vulnerable people.
These organisations are likely to be:
We laid 34 decisions before the Scottish Parliament this month. For more information, please click on the link below.
Download the Ombudsman's overview (PDF, 457KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are currently recruiting for a Head of Improvement, Standards and Engagement.
As part of the Leadership Team (LT) reporting directly to the Ombudsman, leading the Improvement Standards and Engagement (ISE) team to:
We laid 34 decisions before the Scottish Parliament this month. For more information, please click on the link below.
Download the Ombudsman's overview (PDF, 408KB) or read it online (link is external). Media enquiries can be made by email or via our online form.