SPSO Complaints Improvement Conference
Tuesday 25 February 2020, Tynecastle Park
Our next complaints improvement conference is now available to book! The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints. There will be a mixture of presentations and workshops around the following themes:
The Office of the Patient Safety Commissioner for Scotland is a new office which is responsible for strengthening the safety and quality of healthcare. Independent of government and the NHS, the Office amplifies the voices of patients and families, identifying systemic risks and driving evidence-based improvements that make healthcare safer for all.
The Scottish Public Services Ombudsman (SPSO) are managing the recruitment of this new office. We are pleased to advertise two job roles:
Note: Recruitment for the Patient Safety Commissioner is being managed by the Scottish Public Services Ombudsman’s office. The role advertised below is not for the Scottish Public Services Ombudsman.
Contract type: 1 x Permanent and 1 x Fixed Term/Secondment (2 years) considered. Full time (35 hours per week), 9am-5pm Monday-Friday
Location: Edinburgh Office – Bridgeside House, 99 McDonald Road, Hybrid working available with some required attendance at the office
Note: Recruitment for the Patient Safety Commissioner is being managed by the Scottish Public Services Ombudsman’s office. The role advertised below is not for the Scottish Public Services Ombudsman.
Contract type: Fixed Term/Secondment (2 years) or Permanent contract opportunities would be considered. Full time (35 hours per week), 9am-5pm Monday-Friday
This month we published decision reports from 11 complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
During September we
Earlier this year, we invited third sector organisations to share their views on the Scottish Welfare Fund (SWF) review process. We wanted to better understand why fewer applicants are requesting independent reviews and to explore any barriers that might be affecting access.
We were pleased to receive a high response rate, with organisations providing rich and thoughtful feedback. Many shared valuable insights into the wider delivery of the SWF, including issues around awareness, confidence, access, and support for applicants.
In this month’s edition of the Ombudsman’s findings, we discuss the importance of record keeping.
This month we published decision reports from 11 complaints investigated by the Ombudsman, all relating to health services. The outcome of these 11 complaints were