New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202100839 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2023 |
| 202101013 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2023 |
| 202101258 | Forth Valley NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2023 |
| 202104942 | Grampian NHS Board | Nurses / nursing care | Upheld, recommendations | December 2023 |
| 202107467 | The Highland Council | Child services and family support | Some upheld, recommendations | December 2023 |
| 202109305 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202110756 | Dumfries and Galloway Council | Kinship care | Not upheld, no recommendations | December 2023 |
| 202111438 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2023 |
| 202202227 | A Medical Pratice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202203018 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |