New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202202079 | Grampian NHS Board | Admission / discharge / transfer procedures | Some upheld, recommendations | January 2024 |
| 202202641 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202202648 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202202721 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202204103 | Tayside NHS Board | Admission / discharge / transfer procedures | Some upheld, recommendations | January 2024 |
| 202204291 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2024 |
| 202204751 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202204974 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2024 |
| 202008929 | Fife Council | Rights of way and public footpaths | Some upheld, recommendations | December 2023 |
| 202100413 | The City of Edinburgh Council | Kinship care | Upheld, recommendations | December 2023 |