New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202204521 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202206050 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2023 |
| 202207112 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2023 |
| 202207277 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2023 |
| 202208600 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2023 |
| 202209839 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202004443 | North Lanarkshire Council | School Transport | Not upheld, no recommendations | November 2023 |
| 202008175 | Fife Council | Policy / administration | Not upheld, no recommendations | November 2023 |
| 202008323 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2023 |
| 202101726 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |