Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Findings published this month following investigation by the Ombudsman highlight the importance of good record keeping. This is particularly important in a health care setting where clear documentation and records are needed to show clear reasons for decision making.
The SPSO has responded to a consultation from The Scottish Government on Access to Information Rights in Scotland. This consultation aimed to collect views from a wide set of stakeholders on the need for future legislative changes to the Freedom of Information (Scotland) Act 2002 (FOISA).
As part of our national leadership role leading learning and improvement, we are delighted to announce the launch of a range of new whistleblowing resources that are available for NHS Boards to support the training and development of staff.
The resources have been co-produced by members of our Improvement, Standards and Engagement team, working with colleagues from NHS Highland, NHS Greater Glasgow and Clyde, NHS National Services Scotland, NHS Education for Scotland and Public Health Scotland.
Please note this tender is now closed.
We are inviting tenders for the provision of graphic design services.
The deadline for submissions is 17:00 on Friday 28 April 2023. Any response received after that time will not be considered further.
Please follow this link for full information and details on how to make a submission.
We laid 16 public service complaint decisions before the Scottish Parliament this month. For more information, please click the link below.
Please note this tender is now closed.
We are inviting tenders for the provision of Internal Audit Services for the Scottish Public Services Ombudsman (SPSO), the Children and Young People's Commissioner Scotland (CYPCS) and the Scottish Human Rights Commission (SHRC). The three Office-holders are located in Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS.
The deadline for submissions is 17:00 on Friday 17 March 2023. Any response received after that time will not be considered further.
We laid ten public service complaint decisions before the Scottish Parliament this month. For more information, please click the link below.
We laid 8 public service complaint decisions before the Scottish Parliament this month. For more information, please click the link below.
We are excited to announce the launch of our new SPSO online training courses! You can now register for the following:
Please note that this vacancy is now closed.
Are you are interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are recruiting for an Assessment & Guidance Officer. The post-holder will play a pivotal role in handling incoming enquiries and providing relevant, up to date information and advice on the SPSO to all stakeholders.