We have published our 2023-24 statistics for public services complaints. We received a total of 4,686 complaints - an increase of 33% from the previous year. Nearly two-thirds were about the Health sector (33%) and Local Authorities (30%).
Data tables for the 2023-24 annual statistics can be downloaded below. For further information about the descriptions we use in our statistics, please see our explanation of terms.
During March we:
In this month’s edition of the Ombudsman’s findings, we highlight the importance of early resolution.
Please note this vacancy is now closed.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are recruiting for a Complaints Reviewer. Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
We laid our Strategic Plan 2024-2028 (PDF, 1.1MB) before the Scottish Parliament on Tuesday 2 April 2024.
The plan, driven by our key values, sets out our priorities and approach for the next four years.
During February we:
In this month’s edition of the Ombudsman’s findings, we highlight the need for clear and consistent communication.
NHS Boards are required under the National Whistleblowing Standards (the Standards) to publish annual whistleblowing reports setting out performance in handling whistleblowing concerns.
