Scottish Welfare Fund news - November 2023
Last month we:
Annual Report and Financial Statements 2022-23
We have laid our Annual Report for the year 2022-23 before the Scottish Parliament.
Highlights include:
Accessibility statement
Scottish Public Services Ombudsman is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to SPSO, SWF and INWO websites.
Compliance status
These website(s) are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance(s) listed below.
Scottish Welfare Fund news - October 2023
Last month we:
Ombudsman's findings themes and trends - October 2023
This month the Ombudsman’s findings highlight the importance of following good complaints handling procedures and having mechanisms in place to learn from complaints.
Ombudsman's findings themes and trends - September 2023
This month the Ombudsman’s findings highlight the importance of public bodies managing service user expectations, ensuring all involved have a clear understanding of the service being provided