Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Ombudsman's findings September 2022
We laid ten public service complaint decisions before the Scottish Parliament this month. For more information, please click the link below.
We are hiring!
Note: this vacancy is now closed.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement (ISE) team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team.
First Independent National Whistleblowing Report published
Today Rosemary Agnew, Independent National Whistleblowing Officer (INWO), laid her first whistleblowing investigation report before the Scottish Parliament.
The INWO upheld two elements of the whistleblower’s complaint, and made recommendations for improvement in relation to the handling of the concern in line with the National Whistleblowing Standards (the Standards); she did not uphold a third element.
Ombudsman's findings August 2022
We laid 13 public service complaint decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 408KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Advisers Open Seminar - Thursday 1 September 2022
The SPSO is the final stage for complaints about public service organisations in Scotland including the NHS and health and social care partnerships.
Ombudsman's findings July 2022
We laid 16 decisions before the Scottish Parliament this month. For more information, please click the link below.
Download the Ombudsman's overview (PDF, 390KB) or read it online (link is external). Media enquiries can be made by email or via our online form.
Child Friendly Complaints Handling Process Guidance
Following a multi-year project of extensive consultation and co-design, we can now share our new Child Friendly Complaints Handling Process Guidance. The guidance is intended to sit alongside the Child Friendly Complaints Handling Principles, to provide detailed best practice guidance on how to deliver the Model Complaints Handling Procedure in a way that meets children’s rights under the UNCRC.
COVID-19 update for public service organisations page
We are available to talk to public bodies by email, phone or online meetings wherever possible.
We recognise that the pressures put on public services by the COVID-19 pandemic are still very lasting. We understand that public bodies have to prioritise resources. We are committed to supporting public service organisations during this time as best as we can.