Enabling Complaint Handler Wellbeing
At the 2023 SPSO Conference, Carolyn Hirst, Independent Consultant and Researcher at Hirstworks, delivered a fantastic session to delegates drawing on her own experiences and learnings to do with complaint handler wellbeing.
Ombudsman's findings themes and trends - November 2023
This month the Ombudsman’s findings highlight the importance of taking a person-centred approach.
Scottish Welfare Fund news - November 2023
Last month we:
Annual Report and Financial Statements 2022-23
We have laid our Annual Report for the year 2022-23 before the Scottish Parliament.
Highlights include:
Accessibility statement
Scottish Public Services Ombudsman is committed to making its website(s) accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to SPSO, SWF and INWO websites.
Compliance status
These website(s) are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance(s) listed below.
Scottish Welfare Fund news - October 2023
Last month we:
Ombudsman's findings themes and trends - October 2023
This month the Ombudsman’s findings highlight the importance of following good complaints handling procedures and having mechanisms in place to learn from complaints.
