We are pleased to publish our second thematic report today, Making Complaints Work for Everyone.

Today we laid 71 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 231KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Thursday 8 February 2018 - Wheatley College, Glasgow

We are pleased to announce that we will be hosting our first Scottish Welfare Fund Independent Review Service engagement event on Thursday 8 February 2018.  This will be an opportunity for delegates to share good practice with a series of speakers, meet SPSO staff and participate in interactive workshops focusing on areas which will include:

Today we laid 68 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 224KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 33 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 194KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today SPSO laid a revised strategic plan for 2018-2020 before the Scottish Parliament. The strategic plan is called “Putting People at the Heart of Public Services” and it sets out the Ombudsman’s vision for the delivery of her functions, focusing on people and public sector improvement.

You can read the responses to our consultation on this plan elsewhere on our website.

Today we laid 61 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 286KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

We have now published our Business Plan for the period 1 April 2018 to 31 March 2019. This plan sets out what SPSO will do in the year ahead towards the delivery of our strategic vision and aims. At SPSO we strive to be innovative and world-leading in our approach to complaints, reviews and standards. We contribute actively to Scotland's development and delivery of first class public services, and the activities we have set out in our Business Plan for 2018-19 reflect this. We will update this plan on a quarterly basis to show our progress against our aims.

This year SPSO are working on our British Sign Language (BSL) plan. This plan will bring us in line with the BSL (Scotland) Act 2015, and will set out the steps we will take to make our service more accessible to BSL users.

Today we laid 91 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 274KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.