Ombudsman's findings November 2016
Today we laid 52 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 120KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Ombudsman's findings December 2016
Today we laid 56 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 148KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Why do complaints matter to board members?
SPSO has produced 'Why do complaints matter to board members?', a briefing note that will help board members fulfil their responsibility to ensure that complaints are considered as part of their organisation’s governance and assurance arrangements.
Making the Most of Complaints: SPSO Conference 2017
We will be holding our 2017 Learning and Improvement Conference on 15 March in Edinburgh.
The conference will provide:
Ombudsman's findings January 2017
Today we laid 75 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 171KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Scottish Parliament nominates new Ombudsman
The Scottish Parliament has nominated Rosemary Agnew as the new Scottish Public Services Ombudsman. She is expected to take up post on 1st May 2017.
Read more on the Scottish Parliament website.
Ombudsman's findings February 2017
Today we laid 73 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 170KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Informed Consent report
We are publishing our first ever thematic report today. Our focus is on medical consent, a recurring theme in the complaints people bring us, and a particularly topical subject in light of significant and ongoing changes in the law and policy underpinning consent.
Social work update March 2017
The March 2017 update is the third in a series of bulletins from SPSO about changes to the social work complaints procedure.
It includes information on the new complaints procedure and our extended role within social work complaints.
Download the March bulletin (PDF, 132KB) or read the bulletin online.
Ombudsman's findings March 2017
Today we laid 69 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 168KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.