Ombudsman's findings May 2017
Today we laid 107 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 138KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Ombudsman's findings June 2017
Today we laid 37 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 229KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Scottish Welfare Fund Annual Report 2016-17
We are pleased to publish our 2016-17 annual report today about our first year of running the new Scottish Welfare Fund independent review scheme.
The report highlights that we:
Ombudsman's findings July 2017
Today we laid 46 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 114KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Ombudsman's findings August 2017
Today we laid 59 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 303KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Ombudsman's findings September 2017
Today we laid 68 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 159KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Ombudsman's findings October 2017
Today we laid 72 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 159KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
SPSO Annual Report 2016-17
We are pleased to publish our 2016-17 annual report today.
Over the year, we helped 5,508 people. This included handling 4,104 complaints and giving advice and support on 1,404 enquiries.
Ombudsman's findings November 2017
Today we laid 54 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 252KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Making Complaints Work for Everyone report
We are pleased to publish our second thematic report today, Making Complaints Work for Everyone.