Today we laid 72 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 159KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

We are pleased to publish our 2016-17 annual report today.

Over the year, we helped 5,508 people. This included handling 4,104 complaints and giving advice and support on 1,404 enquiries.

Today we laid 54 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 252KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

We are pleased to publish our second thematic report today, Making Complaints Work for Everyone.

Today we laid 71 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 231KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Thursday 8 February 2018 - Wheatley College, Glasgow

We are pleased to announce that we will be hosting our first Scottish Welfare Fund Independent Review Service engagement event on Thursday 8 February 2018.  This will be an opportunity for delegates to share good practice with a series of speakers, meet SPSO staff and participate in interactive workshops focusing on areas which will include:

Today we laid 68 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 224KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 33 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 194KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today SPSO laid a revised strategic plan for 2018-2020 before the Scottish Parliament. The strategic plan is called “Putting People at the Heart of Public Services” and it sets out the Ombudsman’s vision for the delivery of her functions, focusing on people and public sector improvement.

You can read the responses to our consultation on this plan elsewhere on our website.

Today we laid 61 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 286KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.