Today we are publishing our Annual Report for the year 2017-18.

SPSO is a member of Healthcare Improvement Scotland's Sharing Intelligence for Health and Care Group (SIHCG).

Today we are pleased to share a summary of the group's work, on behalf of Healthcare Improvement Scotland:

We are pleased to publish the draft of our British Sign Language (BSL) Plan. This plan outlines the actions which SPSO will take over the period of 2018-2023 to improve access to information and services for BSL users. The plan is available in both English and BSL.

SPSO's Draft BSL Plan (BSL Version):

The Scottish Public Services Ombudsman publishes her second annual report about her Scottish Welfare Fund Independent Review Service today, 26 July 2018.

Some key points:

Today we laid 71 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 215KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 63 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 171KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 60 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 249KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 62 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 164KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.