Following a Scottish Government review of social work complaints, the complaints system will change from 1 April 2017.
The December 2016 update is the second in a series of bulletins from SPSO about changes to the social work complaints procedure.
It includes information on the new complaints procedure, our extended role within social work complaints and next steps.
Today we have published the Social Work Model Complaints Handling Procedure (CHP). This sets out how complaints about social work services must be handled from 1 April 2017. It will bring social work complaints largely in line with the complaints handling arrangements in place across the wider public sector, and with NHS complaints handling which is also set to change from April 2017.
Today we laid 52 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 120KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Today we laid 56 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 148KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
SPSO has produced 'Why do complaints matter to board members?', a briefing note that will help board members fulfil their responsibility to ensure that complaints are considered as part of their organisation’s governance and assurance arrangements.
We will be holding our 2017 Learning and Improvement Conference on 15 March in Edinburgh.
The conference will provide:
Today we laid 75 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 171KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
The Scottish Parliament has nominated Rosemary Agnew as the new Scottish Public Services Ombudsman. She is expected to take up post on 1st May 2017.
Read more on the Scottish Parliament website.
Today we laid 73 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 170KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
We are publishing our first ever thematic report today. Our focus is on medical consent, a recurring theme in the complaints people bring us, and a particularly topical subject in light of significant and ongoing changes in the law and policy underpinning consent.